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Sign up for a free Startup account — connect your LinkedIn, Gmail, or Outlook account, define your Target Persona (Industry, Location, Seniority Level, Department, and Company Size), and Sophia will immediately start discovering and researching matching companies.

Go to app.onereach.app/login and click “Forgot password”. Enter the email address associated with your account and we’ll send a reset link within a few minutes. Check your spam folder if it doesn’t arrive. If you still can’t access your account, email support@onereach.app.

Accounts are temporarily locked after multiple failed login attempts as a security measure. Wait 15 minutes and try again with the correct password, or use the password reset flow. If your account remains locked, contact support@onereach.app with your registered email address and we’ll unlock it manually.

The most common cause is a depleted credit balance — Sophia pauses all credit-consuming actions when credits run out. Check your credit balance in the dashboard. If credits are available, verify that your connected email/LinkedIn account is still authorised under Settings → Connected Device.

Navigate to Settings → Connected Device → LinkedIn and follow the OAuth authorisation flow. Sophia requires access to send connection requests and InMail on your behalf. If you see an authorisation error, try disconnecting and reconnecting, or clear your browser cookies before retrying.

Yes. Go to List Management → Import and upload a CSV with company names or domains. Sophia will enrich each entry using Apollo and PDL data, then run your chosen research tier on each company. Contact imports are supported under Contacts → Import with a matching CSV template.